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Happy WP Morning :)

I'm Mansour Mohammed

CORE WP DEVELOPER | STRATEGIC SEO & SEM | TECHNICAL SUPPORT

Proficient and creative WordPress developer with more than 8 years of experience in website management and development. Add-on Experience in SEO and SEM. Expert in all aspects of WordPress website creation including design, plug-ins, implementation, and customer service.  Skilled in creating engaging and interactive websites. Worked as a WordPress Expert in Godaddy Inc. solving customers' support tickets. Advanced technical knowledge in scalability and performance. Skilled in project management, with strong foundations in bug fixing and research. 

My Experience

  • First Era

  • 2021 - Present

    Technical Support Specialist

    Awesome Motive, Inc

    • Responding to customers who report issues with their website and handling/debugging issues (in a timely manner!)
    • Fielding and recording feature requests.
    • Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions.
    • Pre-release quality assurance testing for updates and new releases.
    • Updating and creating tutorials and documentation.
    • Writing code snippets to solve one-off problems.
    • Helping customers manage/update content or help determine where changes need to be made at.
    • Provide knowledgeable recommendations for solutions to handle customer feature requests.
    • Regular management of site updates from third party plugins/themes and WordPress Core.
    • Delegate and prioritize support tickets while working satisfactorily resolve as quickly as manageable.
  • 2019 - 2021

    Senior WordPress Developer

    ConnectALL, LLC

    • Coding and Modifying exiting/custom plugin/theme to full-filling the requirements.
    • Working closely with top level management and fulfilling their requirements.
    • Building successful landing pages for webinars, events.
    • Maximising the lead by optimising website flow and algorithm.
    • Taking responsibility for achieving goals and targeted revenue.
    • Ensures all items are properly reviewed by internal compliance and adheres to brand philosophy and style guidelines
    • Ensuring hardware and software work properly without errors.
    • Develops new website features and seeks out existing solutions to meet client needs
    • Ensures cross browser compatibility
    • Exhibits follow-up skills in order to ensure projects are completed accurately, timely and within budget constraints
    • Maintaining a thorough understanding of how user flow that are constructed and generating leads
    • Implements designed layout with attention to details such as style and size of type, photographs, graphics, animation, etc. for the web and various other media
    • Increasing the security for blocking ransomware and malware threads.
  • 2018 - 2019

    Managed Services Wordpress Expert

    Godaddy, Inc.

    • Working with SERVICE NOW (SNOW) Ticket assignment flow.
    • User interface troubleshooting (HTML, CSS, JavaScript)
    • WordPress theme and plugin audits (Troubleshooting plugin and theme conflicts)
    • Completing Plugin and theme installation as per requirement.
    • Working on Database Management (MySQL)
    • Excel Customer service via email
    • FixingCore Wordpress Architecture based upon the requirement
    • Fixing Bugs based upon the requirement
    • Customizing the WordPress based upon the Ticket description.
    • Keeping the steady state of 10 Star Rating in all Ticket reviews.
    • Obeying strict rules of WWPS and Maximizing the Productive on it.
    • Responsible for developing a higher level of WordPress support training
    • Responsible for being a central escalation point for multiple types of issues, helping the support team teach the customers to make use the appropriate tools and plugins for their specific situations, as well as helping them diagnose to fix plugins, themes, and other miscellaneous issues.
    • Responsible for reviewing WP technical content (blog post, website page, PR release, etc)
    • Working closely with the Help channel, Escalation team, and OCEO Tickets
    • Weekly Team meeting sharing the thought process and performance improvement.
  • 2017 - 2018

    Technical Lead Engineer

    Calibraint Technologies

    • Evaluate and implement new programming languages and technologies. Provide life-cycle management for software and code
    • Assist and collaborate with other staff on technical matters. Conduct security reviews of applications written by other developers
    • Implement and maintain content management systems (primarily WordPress, some Drupal), including installation, configuration, troubleshooting, and creation of custom SLS plugins and content types. Develop and deploy upgrade/migration plans for content management systems
    • Develop and deploy web applications and client-side web interface components that interact with relational database management systems that integrate with Stanford's web, authentication, and authorization infrastructure
    • Architect, implement and manage web-based applications, databases, and interfaces from initial architecture through development, test, and deployment
    • Other duties may also be assigned
    • Design, coordinate and troubleshoot integrations, components, and infrastructures to run an enterprise-class website
    • Ethereum - Creating of Smart Contracts and Token Generations for ICO
    • Developing Core Wordpress Architecture based upon the requirement
    • Designing and implementing new features and functionality
    • Establishing and guiding the websites architecture
    • Working Deep on Woocommerce from initial stage to the final stage
    • Ensuring high-performance and availability, and managing all technical aspects of the CMS
    • Helping formulate an effective, responsive design and turning it into a working theme and plugin.
    • Handling and Managing Client Call and Updating the Status of daily report
    • Working close with Sale's team in terms of marketing algorithms with SEO and Re-marketing Tags
    • Agile Methodology: Successfulcompleting individual storiesin theteam and reaching the target before end ofeach sprint duration to reach maximum client satisfaction.
  • Second Era

  • 2014 - 2017

    Senior Web Developer, Web Administrator and Cloud

    Corewamp Technologies

    • Build websites using WordPress.
    • Prepare website proposals to present to clients.
    • Provide technical support to clients.
    • Write coding using HTML and CSS.
    • Design new features for existing websites.
    • Act as the company expert in creating PPC and Google AdWords campaigns to be integrated with new website builds.
    • Customize themes to meet clients requirements.
    • Manage a user guide to help clients understand site features and management of a website to increase visitor satisfaction.
    • Work on a new mobile development project to expand the company into mobile website development services.
    • Implemented code daily using Apache Velocity as well as Nginx engine, JavaScript/JQuery, HTML5, CSS3, using content management systems such as Wordpress.
    • CoreWordPress Theme and Plugin Developer
    • Custom Landing Page as well as Lead Capture Architectural Coding
    • Custom WordPress Theme and Plugin Designer
    • Working with SEO and SEM for boosting project indexing and ranking
    • Focusing on maximum renewals and other supports to maintain revenue growth.
    • Creating user engagements and other fun activities to support the reach.
    • Manage the timely handling, follow-up and nurturing of Marketing-generated responses from customers/prospects for the Watson Analytics
    • Provide the highest level of customer support and service
  • 2011 - 2014

    Wordpress Developer and Technical Support (Remote)

    ANS Vir Tech

    • Build client websites with WordPress.
    • Modify the existing code as needed.
    • Troubleshoot themes and plugins.
    • User interface troubleshooting (HTML, CSS, JavaScript)
    • WordPress theme and plugin audits (Troubleshooting plugin and theme conflicts)
    • Completing Plugin and theme installation as per requirement.
    • Working on Database Management (MySQL)

Get in Touch

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Feel free To Contact

  • Chennai, Tamil Nadu, India
  • +91-9094700125
  • mail@mansour.in
  • www.Mansour.in

Last Modified: November 2022